"I’ll never forget that. I could hardly control myself. There was this girl in the first row holding up a banner that said her mother and father had both died in the last twelve months and could I please sing ‘Angels’. That, plus the overwhelming love that hit me from the audience just absolutely knocked me out. I kept thinking, ‘Oh my God - I’m crying like a mad man. Just get off the stage, Rob, you’re making a complete fool of yourself!’ I’ve never shed as many tears on stage as I did in Hannover."